Privacy Policy
Privacy Policy - Lady Frenchy
Last updated: September 8, 2025
This Privacy Policy explains how Lady Frenchy (the "Site," "we," "our," or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site") or otherwise communicate with us about the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you," "your," and "yours" refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised version on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources. The information we collect and use varies depending on how you interact with us. In addition to the specific uses outlined below, we may use your information to communicate with you, provide or improve the Services, comply with our legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users.
Personal Information We Collect
The term "personal information" refers to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly From You
- Contact details: name, address, phone number, email.
- Order information: billing address, shipping address, payment confirmation, email, phone number.
- Account information (if applicable): username, password, security questions.
- Customer service: content of your communications (messages sent via the Services).
Certain features may require the provision of specific information. You may choose not to provide it, but this may prevent access to these features.
Information We Collect Automatically (Usage Data)
We collect certain information about your interaction with the Services using cookies, pixels, and similar technologies ("Cookies"), such as: device and browser type, network connection, IP address, and data related to your use of the Site and your account.
Information Obtained from Third Parties
- Technical providers (hosting, store, and tools) such as Shopify.
- Payment providers (e.g., card processing) to process your payments and orders.
- Advertising/marketing partners (pixels, SDKs, third-party libraries).
Any information obtained from third parties is treated in accordance with this policy. See also Third-Party Websites and Links.
Purposes of Processing
Provision of Products and Services
Order fulfillment, payment processing, account and purchase notifications, account management, shipping, returns/exchanges, and associated features. Where applicable, Shopify may link your account to other Shopify services, in accordance with its privacy policies.
Marketing and Advertising
Sending marketing communications (email, SMS, mail) and displaying advertisements on our Site and other sites. If you are located in the EEA, legal basis: legitimate interest (Art. 6(1)(f) GDPR).
Security and Fraud Prevention
Detection, investigation, and action regarding fraudulent, illegal, or malicious activities. You are responsible for the security of your credentials. If you suspect compromise, contact us immediately. EEA legal basis: legitimate interest (Art. 6(1)(f) GDPR).
Customer Service and Service Improvement
Responding to your inquiries and improving the Services (EEA legal basis: legitimate interest, Art. 6(1)(f) GDPR).
Cookies
Like many websites, we use cookies. For cookies used with Shopify: https://www.shopify.com/legal/cookies. We use cookies to operate and improve the Site/Services, perform analytics, and customize content/ads. Most browsers accept cookies by default; you can delete or block them via your browser settings (which may degrade certain functionalities).
How We Disclose Personal Information
- Vendors/service providers (IT, payments, analytics, customer service, cloud storage, order processing/shipping).
- Business/marketing partners to provide services and advertisements.
- Upon request/with consent (shipping, social widgets, third-party connections).
- Affiliates (internal business management).
- Business transactions (merger, sale, bankruptcy), legal obligations (subpoenas, warrants), enforcement of terms, and protection of our rights/users.
Categories Disclosed and Recipients
| Category | Recipients |
|---|---|
| Identifiers (contact details, order/account info) | Vendors/service providers, marketing partners, affiliates |
| Commercial information (purchases, customer service) | Vendors/service providers, affiliates |
| Internet/network activity (usage data) | Analytics/IT providers, marketing partners |
| Geolocation (deduced from IP, etc.) | Vendors/service providers |
We do not use or disclose sensitive personal information without your consent, nor to infer characteristics about you. With your consent, certain data may be shared for advertising/marketing purposes.
Third-Party Websites and Links
Our Site may contain links to third-party websites or platforms. Please review their privacy/security policies and terms. We are not responsible for their practices. Information posted in public areas (including third-party social networks) may be visible to other users.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal data from children. If a child has provided us with data, please contact us to request its deletion. As of the date of this policy, we are not aware of any "sales" or "sharing" (in the applicable legal sense) of personal data of individuals under 16 years of age.
Security and Retention
No security measure is perfect or impenetrable. Avoid using insecure channels to transmit sensitive information to us. Retention duration depends on the need to provide Services, maintain your account, comply with legal obligations, resolve disputes, and enforce our policies.
Your Rights
Depending on your place of residence, you may have some or all of the following rights: access/know, deletion, correction, portability, refusal of sale/sharing or targeted advertising, restriction of processing, withdrawal of consent (if applicable), appeal of a decision, and management of communication preferences (unsubscribing from marketing emails while continuing to receive non-promotional emails related to your account/orders).
To exercise your rights, use the mechanisms provided on the Site or contact us (contact details below). We may request information to verify your identity. You may designate an authorized agent, subject to verification. We will respond within the timeframes required by law.
Complaints
For any complaints regarding data protection, please contact us first (contact details below). If you are not satisfied with our response, you may (depending on your place of residence) appeal to us or lodge a complaint with the competent local data protection authority.
International Users
Your information may be transferred, stored, and processed outside your country of residence, particularly by employees, service providers, and partners. For transfers outside the European Economic Area, we use, where applicable, recognized mechanisms (e.g., European Commission's standard contractual clauses or equivalent UK mechanism), unless the destination country ensures an adequate level of protection.
Contact
For any questions regarding this policy or to exercise your rights:
- Email: info@ladyfrenchy.com
- Phone: +33 7 56 97 93 72
- Postal address:Lady Frenchy
8206 Louisiana Blvd NE, Ste A #2489
Albuquerque, 87113, United States
Unless otherwise stated, Lady Frenchy is the data controller of your personal information.